Smart Scaling Suite Refund Policy:
Digital & Marketing Services
Effective Date: March 2, 2026
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by Smart Scaling Suite™ (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms of this Policy.
1. General Policy
All sales are considered final once service has begun, access to digital content has been granted, or a course or coaching session has commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.
2. Courses and Digital Products
2.1 Before Access
If you have purchased a course or digital product but have not yet accessed the content or materials, you may request a refund within 48 hours of purchase by contacting [email protected]. Refund requests must include your order number and the email address used for purchase.
2.2 After Access
No refunds will be issued once you have:
Logged into the course platform
Downloaded any course materials
Accessed any digital content
Viewed any videos or modules
Participated in any course-related activities
Once digital content has been accessed, all sales are final without exception.
3. Coaching and Consulting Services
3.1 Before First Session
If you have purchased coaching or consulting services but have not yet scheduled or attended your first session, you may request a refund within 48 hours of purchase by contacting [email protected].
3.2 After Services Begin
No refunds will be issued once any of the following have occurred:
You have scheduled your first session
You have attended any coaching or consulting session
You have received any deliverables related to the coaching or consulting service
The coach or consultant has begun work on your project
Once coaching or consulting services have begun in any capacity, all sales are final without exception.
4. Marketing Services
4.1 Before Work Begins
If you have purchased marketing services but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting [email protected].
4.2 After Work Begins
No refunds will be issued once any of the following have occurred:
Initial strategy meetings have taken place
Our team has begun work on your project
You have received any deliverables
Account setup has commenced
Any third-party services have been engaged on your behalf
Once our marketing services have begun in any capacity, all sales are final without exception.
5. General Refund Terms: Sales Final After Service Begins
5.1 Before Access
If you have purchased a certification program but have not yet accessed the certification materials or begun the certification process, you may request a refund within 48 hours of purchase by contacting [email protected].
5.2 After Access
No refunds will be issued once you have:
Accessed any certification materials
Begun the certification process
Taken any certification tests or assessments
Participated in any certification-related activities
Once the certification process has begun in any capacity, all sales are final without exception.
6. Subscriptions
6.1 Recurring Charges
For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting [email protected]. No refunds will be provided for the current billing period once it has begun.
6.2 Subscription Cancellation
Cancellation of a subscription will take effect at the end of the current billing cycle. You will continue to have access to the subscription benefits until the end of the current billing period.
7. Exceptions
7.1 Service Unavailability
In the rare event that our services are completely unavailable due to technical issues on our end for a period exceeding 72 consecutive hours, and we are unable to resolve the issue or provide an acceptable alternative, you may be eligible for a prorated refund for the period of unavailability.
7.2 Special Circumstances
We understand that exceptional circumstances can arise. In rare cases, we may consider refund requests outside of this policy on a case-by-case basis. However, please understand that approval of such exceptions is extremely rare and entirely at the discretion of the Company. The Company is under no obligation to provide refunds outside the terms stated in this Policy.
8. Refund Process
8.1 Eligible Refunds
If your refund request is approved, the refund will be processed using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.
8.2 Fees and Charges
For eligible refunds, any payment processing fees incurred by the Company may be deducted from the refund amount. Additionally, if your purchase included any bonuses, gifts, or additional services provided at no extra charge, the value of these items may be deducted from your refund if you choose to keep these items.
9. Chargebacks and Payment Disputes
By agreeing to this Refund Policy, you acknowledge that initiating credit card chargebacks or payment disputes for purchases that do not qualify for a refund under this Policy constitutes a breach of this agreement.
If you initiate a chargeback or payment dispute for a purchase that does not qualify for a refund under this Policy, you agree to be responsible for all fees and costs incurred by the Company in responding to and resolving the chargeback or dispute, including but not limited to administrative costs, legal fees, chargeback fees imposed by payment processors, and any other related expenses.
10. Contact Information
If you have questions about this Refund Policy, please contact us at:
Email: [email protected]
Address: Suite #320, 7807 127 Ave NW Edmonton, Alberta T5C 1R9
Last Updated: March 2, 2026
© 2026 Smart Scaling Suite - All Rights Reserved.
THE ALL-IN-ONE PLATFORM TO GROW YOUR LOCAL BUSINESS!
Capture Free Leads And Conversationally
Covert Them Into Customers!
Amrit Thomas
"Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. "
John Smith
"Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. "
Marc Jacobs
"Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. "
Capture Leads From Your Website, Social Media, Google, and more!
Text messaging is the #1 preferred method of conversation today, so why make your customers call you? Unlock the power of Text Messaging, Facebook Messaging, Instagram DM, and Google Business Chat - all in one place!
Generate FREE Leads From Existing Traffic
Unlock More Prospect Channels
Capture Leads From Your Website, Social Media, Google, and more!
Text messaging is the #1 preferred method of conversation today, so why make your customers call you? Unlock the power of Text Messaging, Facebook Messaging, Instagram DM, and Google Business Chat - all in one place!
Generate FREE Leads From Existing Traffic
Unlock More Prospect Channels
Conversationally Convert Leads From Your Pocket
Manage all your conversations in one chat stream and generate
Recoup Lost Revenue From Missed Calls
Turn Inbound Calls Into SMS Conversations
Generate Sales With The Push Of A Button
Turn your database of leads & customers into new sales via email and text-message campaigns whenever you want!
Turn First-Time Customers Into Repeat Buyers
Drag-And-Drop Email Builder
Generate Sales With The Push Of A Button
Turn your database of leads & customers into new sales via email and text-message campaigns whenever you want!
Turn First-Time Customers Into Repeat Buyers
Drag-And-Drop Email Builder
Effortlessly Scale Your Online Reputation
Send review requests with a simple click. Reply to Google & FB reviews in the same place you reply to everything else. Managing your reviews and, most importantly, protecting your brand’s reputation becomes a cinch!
Quickly & Easily Send Review Requests
Read & Reply To New Reviews From Your Pocket
Effortlessly Scale Your Online Reputation
Send review requests with a simple click. Reply to Google & FB reviews in the same place you reply to everything else. Managing your reviews and, most importantly, protecting your brand’s reputation becomes a cinch!
Quickly & Easily Send Review Requests
Read & Reply To New Reviews From Your Pocket